Welcome to the Tammy Whitten, MS, LMFT, CFLE, PLLC Secure Client Area

(Look down to see upcoming dates I am out of the office and an announcement about some possible schedule changes. Updated 2.12.2019)

Welcome!

This is the "client portal" and it is where you can complete the necessary paperwork, schedule sessions, pay, and print off any information you need for insurance or for support between sessions.

The client portal is my administrative assistant, and I conduct all communication through the portal. Because of time demands, being in sessions, and so many robo calls, I only answer the phone if we have something scheduled. So if you call, you most likely will not reach me immediately.

I check inside the client portal a few times each day Monday-Thursday, unless it is a holiday or I am out of town. Sometimes I am in here on the weekends.

I like to use text messages in case you have an appointment scheduled for THAT day and something comes up preventing you from making the session. Otherwise, I refrain from text messages as much as possible. After 9 years in private practice, I had to stop text support between sessions because I never had a chance to work in the yard or fold my laundry. Please use the messages feature inside the client portal ton contact me in-between sessions with questions about scheduling, billing, etc.

CRISIS SITUATIONS: If you need immediate support between sessions, please look above and click on the "Crisis" tab for more information and resources.

CANCELLATION AND SCHEDULING REMINDER: Sessions must be scheduled, cancelled, or adjusted here inside the system at least 24 hours in advance. At the exact second the clock reaches 24 hours, the cancellation button disappears. If you would like to verify that an appointment has been cancelled, when you are on the home screen to your account, that session should not be listed. If you log in to cancel an appointment AFTER you have received a session reminder, or should you not find the button to cancel a session, this means that the cancellation period has ended and the cancellation fee applies. The option to cancel disappears inside the system once the cancellation period ends.

In order to best serve everyone and to allow myself enough time to do any preparation prior to sessions, I am not able to schedule same-day appointments.


UPCOMING DAYS I'M OUT OF THE OFFICE:
Wednesday, March 6- Thursday, March 7: Out of town to attend North Carolina Marriage and Family Therapy Licensure Board Meeting

April: I will be taking off some time the week after Easter, but I am not exactly sure of the dates just yet.

Possible Schedule Changes:
I have been struggling with some health issues for a while now, and I have tried several things on my own. At my physical in December, I was referred to another doctor to see if we can figure out what's happening. I am going to have to make some changes in a lot of parts of my life to help this situation, both at home and at work. As a result, I need to change my normal hours for sessions, but I don't know what that looks like just yet. I'm probably going to have to try out some things to see if those time changes make a difference on my health.

During January, I am going to be changing my daytime appointments on Wednesdays to Mondays. I am planning at the current time to keep the Thursday day appointments the same. I will have Monday evening appointments, too. We'll see if this helps some. You'll see what is available on the calendar.

I'm also considering more daytime hours and fewer night time appointments and/or ending earlier in the evenings. I just don't know yet what will work the best. I will do my best to keep you updated in our appointments and on this page so you know what's available.

Please let me know if you have any questions, and I appreciate your patience with me while I work with my doctors to try to figure out what is happening.

Tammy

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